Eliminate Duplicate Transactions in GA4 & Google Ads: Why & How
As marketeers in the digital age, data accuracy and integrity is paramount. With every campaign we run, every decision we make, and every strategy we implement, data sits at the…
Knowledge base article
A while back Google added the landing pages report back into GA4. If you have already used it, you might have noticed something weird..
There is a (not set) dimension in this report.
The (not set) value can obstruct you from understanding where your users came from. It is not always very clear what causes the issue but let’s have a look at the most common ones.
Generally, (not set) means that the first event for the session was not a pageview or that you have a session with only events and not page views.
This is something you can verify with the help of Explorations. Create a sessions-scoped segment where Landing Page = (not set) and go to User explorer and check the sessions.
But how does this happen in the first place?
There are multiple scenario’s where it might happen. Let’s have a look at them starting with the most frequent cause, session timeouts.
Let’s say you are reading an article on a website. You might Google something in the meantime, make a cup of coffee or get distracted in a different way. Once you hit 30 minutes, by default your session will expire.
Similarly, a user could be visiting the site close to midnight. If the clock ticks past 00:00 hours then the session is ended.
If you then start interacting with the article again by scrolling or clicking to another page, a “new” session is started. And that click or scroll is the first event of the session.
Another cause incorrect setup of tags which leads to events firing before gtm.js.
Old on page code could be conflicting with your new GTM code, or if you have an app the property you are using in GA4 might contain both the app data as well as web data. You can verify this by adding a secondary dimension of hostname to you reports.
There you have it. Hopefully this is helpful to clear up your landing pages reports. If you would like to learn more about other data hygiene methods, be sure to check out some of our other articles. Good luck!
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