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JENTIS
ElevarRating
Summary
JENTIS is a managed server-side tracking and tag management platform with its own Twin Server engine, native connectors and EU hosting.
Elevar is a Shopify-focused server-side tracking platform with a data layer, session enrichment and its own servers on Google Cloud, priced by orders per month.
Pros
- Own platform with connectors built and maintained by JENTIS
- Runs on your first-party domain, with extended cookie lifetimes
- Consent rules applied per data point, plus Essential Mode for pseudonymized capture without consent
- Health Center alerts when tags fail after publishing
- ISO 27001 certified company
- Free Base plan with server-side tracking
- Built for Shopify, with a data layer and checkout events
- Server Events Log shows success or error for each event sent
- Automated alerts when tracking accuracy drops below a target
- Failed messages are retried and Shopify webhook events are replayed after an outage
Cons
- No published prices, every plan is quote-based
- Synthetic Users, data enrichment, raw data access and US cloud need the Professional plan
- SSO and dedicated infrastructure need the Enterprise plan
- Proprietary platform, so tag setups cannot be moved to Google's server-side GTM as is
- No self-hosting option mentioned
- Priced by orders per month, with overage per extra order
- Number of destinations is capped per plan, extra ones cost $125 per month each
- Base and Core plans only allow advertising and analytics destinations
- Running on your own server or in your own cloud is not supported
- Server regions are not documented
Pricing information
Starting Price
| Core | On req. |
| Professional | On req. |
| Enterprise | On req. |
| Base | Free |
| Core | $225 p/m |
| Advanced | $650 p/m |
| Premium | $1,250 p/m |
| Elite | $3,000+ p/m |
Free trial period
15 days
Free tier
Not documented
Base plan: up to 100 orders per month and up to 2 destinations
Billed by
Not documented
Orders per month
Platform
Tagging engine
Own tagging platform
Own tagging platform
Product type
Managed server-side tracking and tag management platform with its own Twin Server engine
Shopify-focused server-side tracking platform with a data layer, session enrichment and its own servers
Destinations
Native connectors built and maintained by JENTIS, including GA4, Meta Conversions API and Google Ads; the pricing page says 'Unlimited' integrations and '100+ more'
Server-side destinations including Google Ads, GA4, Meta, TikTok, Klaviyo, Attentive, Awin, BigQuery and Google Pub/Sub; the Shopify listing says 50+ integrations
Shop and CMS apps
Shopify app (linked from the site footer); web and app tracking
Shopify app (Plus, non-Plus and headless); non-Shopify and headless sites through a subdomain source
Account Security
- Single Sign-on
- Two-factor Authentication
Not documented
Hosting
Hosting
JENTIS runs the servers on a Kubernetes-based, auto-scaling infrastructure, hosted in the EU. Cloud provider not named. Professional plan lists a choice of EU or US infrastructure, Enterprise lists dedicated infrastructure
Elevar runs the servers on Google Cloud Platform (serverless, with Pub/Sub for message delivery). Own servers are not supported. Regions are not stated
Data Center Locations
- European Economic Area (EEA)
- United States
Not documented
Custom domain
Tracking runs through your first-party domain with a JENTIS snippet and a DNS A-record
On Shopify, requests go to the same subdomain as the storefront. Headless and non-Shopify sites must use a subdomain of the main domain
Same-origin serving
Not documented
Non-Shopify subdomain code can be sent through a proxy path of your own choosing on your site (target hits.getelevar.com); plans not stated
Uptime SLA
Not documented
Not documented
Compliance
- GDPR
Not documented
Data quality features
Custom script loader
Not documented
Not documented
Cookie lifetime extension
Cookie Lifetime Extender is listed in the Core plan; no duration is stated
Session Enrichment uses a 1-year server-set cookie; attribution data is also kept server-side. Whether it is on every plan is not stated
Bot detection
Not documented
Not documented
Geo and device headers
Not documented
Not documented
Data enrichment
Real-Time Data Enrichment is listed in the Professional plan
Session Enrichment links emails and phone numbers to a user ID and stores click IDs, UTMs and referrers server-side; all plans list session enrichment
Monitoring
Request logs
Not documented
Server Events Log shows each event sent and its result; retention and plans not stated
Monitoring and alerts
Health Center checks tag execution after publishing and alerts the team when something fails; plan not stated
Automated alerts when tracking drops below a target accuracy; all plans list monitoring and alerts
Support
Support description
JENTIS lists 24/7 in-house support, with implementation and migration help. The Professional plan adds a dedicated Customer Success Manager and priority support. The Enterprise plan adds enterprise support, professional services and a dedicated solution architect.
Base plan customers get an in-app chatbot and a knowledge base. Core and Advanced plans get in-app support tickets with a stated response within 24 hours, and Premium and Elite get priority support within 12 hours. Paid add-ons include implementation services and analyst services.
Support Options
Not documented
- Phone
- Live Chat
- Ticketing system
- Knowledge base
- Community
JENTISElevar