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Summary
Pros
- It is easy to implement
- It has data science capabilities
- Reports are easy to build
- Interface is user-friendly
- Privacy First Product
- k-Anonymous Stats
- Ad-Blocker Resistant
- Consent-Free under German & European Law
Cons
- Tech support is quite basic
- Difficult to share dasboards
- Onboarding could be improved
- No User Profiling
- No Data Merging from Other Platforms
- No Raw Data
Pricing information
Starting Price
| Free | Free |
| Growth | On req. |
| Pro | On req. |
| Premier | On req. |
| 10k page views | 9 EUR / month |
| 250k Page Views | 29 EUR / month |
| 1 Million | 99 EUR / month |
| 5 Million | 349 EUR / month |
| Enterprise | On req. |
Free trial period
Free plan
30 days
Account Management
Trackable Items
User Seats
Account Security
Data Processing
Data Center Locations
Software Hosting
Data Ownership
You
You
Data Freshness
Data Retention
Unsampled Data
Scoby Analytics does not sample data.
Data Import
Data Export
Via CSV or API
via API, XLSX and Looker Studio Connector
Compliance
Alerts & Automation
Uptime Monitoring
Custom Alerts
Via Slack or email
Email Reports
Schedule regular emails for important charts
Reporting
Trend Reporting
Device Reporting
Device Type, App Type, Browser
Funnel Reporting
With quantitative measurement of user friction & step suggestions
User Flow Reporting
Sankey chart with path comparison
Segmentation
Quickly identify patterns in user behavior
Anonymous aggregates on Visitor Segments
Cohort Reports
Retention Reporting
Attribution Reporting
Track UTM parameters or initial referrer sources
Conversions up to 7 days after Referred Traffic
Ecommerce Reporting
Easy setup with eCommerce Activation Kit
UTM Parameters are aggregated automatically
User Experience Features
Heatmaps
Session Recordings
Automatically filters relevant replays
A/B Testing
User Feedback
Track NPS score events in surveys
Customizability
Custom Dimensions
Custom Metrics
Custom Reports
Completely customizeable reports and exports to XLSX or in Looker Studio
Custom Events
Annotations
Support
Support description
Heap offers extensive documentation and access to their in-depth collection of Heap University courses to get up and running. Need more help? Join the community or contact their knowledgable support staff through email.
Email Support Mon-Fri 9-17 CEST
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