Rating
5/5
Summary
Pros
  • Lightweight, cookie-free and open-source
  • Pirsch's backend integration requires no client-side scripts and delivers the same accurate results without the interference of adblockers
  • Extensive API
  • Fully-fledged access management
  • Comprehensive filtering by any metric including event metadata
Cons
  • Visitors are only recognized for up to 24 hours to comply with the privacy policy
  • Heatmaps and session recordings are not available

Pricing information

Starting Price
Free trial period
Free plan
30 days

Account Management

Trackable Items
User Seats

Data Processing

Data Center Locations
Software Hosting
Data Ownership
Pendo
You
Data Freshness
Data Retention
Unsampled Data
Data Import
Import historical data by CSV
via API or manual from Google Universal Analytics
Data Export
Export feedback & reports by CSV or pull data to BI tool
via API or CSV
Compliance
Cookieless
Pendo uses first-party cookies
Pirsch Analytics does not use cookies

Alerts & Automation

Uptime Monitoring
Custom Alerts
Guide, Page & Feature alerts
Email Reports
Recieve reports in weekly emails
Daily, Weekly, Bi-weekly, Monthly

Reporting

Trend Reporting
Device Reporting
Device type, OS, Browser, Browser version, Screen size
Funnel Reporting
User Flow Reporting
Entry and exit pages
Segmentation
Extensive filtering by any metric
Cohort Reports
Retention Reporting
See Cohort analysis
Attribution Reporting
Ecommerce Reporting
Possible with custom events and goals

User Experience Features

Heatmaps
Session Recordings
A/B Testing
User Feedback

Customizability

Custom Dimensions
As part of custom events
Custom Metrics
Custom Reports
Change the widgets of a report
Custom Events
With additional metadata fields (key-value pairs).
Annotations

Support

Support description
The Pendo support consists of a phone helpdesk, a live chat function, an extensive knowledge base and a community.
Email support, public Discord server
Support Options

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