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Summary
Pros
- Easy heatmaps
- Customer feedback surveys
- Simple but good A/B testing
- Easy to set up
- Lightweight, cookie-free and open-source
- Pirsch's backend integration requires no client-side scripts and delivers the same accurate results without the interference of adblockers
- Extensive API
- Fully-fledged access management
- Comprehensive filtering by any metric including event metadata
Cons
- Few intergrations with other tools
- Easy to hit the max number of snapshots
- Visitors are only recognized for up to 24 hours to comply with the privacy policy
- Heatmaps and session recordings are not available
Pricing information
Starting Price
| Basic | $29 p/m |
| Standard | $49 p/m |
| Plus | $99 p/m |
| Pro | $249 p/m |
| Enterprise | On req. |
Free trial period
30 days
30 days
Account Management
Trackable Items
User Seats
Account Security
Data Processing
Data Center Locations
Software Hosting
Data Ownership
Crazy Egg
You
Data Freshness
Data Retention
Unsampled Data
Data Import
via API or manual from Google Universal Analytics
Data Export
Download reports or snapshots as a zipfile or CSV
via API or CSV
Compliance
Alerts & Automation
Uptime Monitoring
Custom Alerts
Email Reports
Receive reports or Snapshots by mail
Daily, Weekly, Bi-weekly, Monthly
Reporting
Trend Reporting
Device Reporting
See which device the user used
Device type, OS, Browser, Browser version, Screen size
Funnel Reporting
User Flow Reporting
Entry and exit pages
Segmentation
Segment users by device, location, etc.
Extensive filtering by any metric
Cohort Reports
Retention Reporting
Attribution Reporting
By means of referral tracking
Ecommerce Reporting
Possible with custom events and goals
User Experience Features
Heatmaps
Heatmap, scrollmap, confetti report, overlay & list
Session Recordings
A/B Testing
With realtime results
User Feedback
Surveys, NPS scores & ratings
Customizability
Custom Dimensions
Custom tagging for segmenting users
As part of custom events
Custom Metrics
Custom users variables
Custom Reports
Custom Events
With additional metadata fields (key-value pairs).
Annotations
Support
Support description
Crazy Egg offers an extensive knowledge base, a ticketing system, and email as their support options. For the plus, pro, and enterprise plans it offers priority support.
Email support, public Discord server
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