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Summary
Pros
- Comes with headline testing tool
- Dashboards are easy to read
- Reporting is in realtime
- Good referral report
- Lightweight, cookie-free and open-source
- Pirsch's backend integration requires no client-side scripts and delivers the same accurate results without the interference of adblockers
- Extensive API
- Fully-fledged access management
- Comprehensive filtering by any metric including event metadata
Cons
- Mainly designed for publishers
- Their pricing is untransparent
- Traffic sources could be improved
- Visitors are only recognized for up to 24 hours to comply with the privacy policy
- Heatmaps and session recordings are not available
Pricing information
Starting Price
| Basic | On req. |
| Plus | On req. |
| Premium | On req. |
Free trial period
14 days
30 days
Account Management
Trackable Items
User Seats
Account Security
Data Processing
Data Center Locations
Software Hosting
Data Ownership
Chartbeat
You
Data Freshness
Data Retention
Unsampled Data
Data Import
via API or manual from Google Universal Analytics
Data Export
via API or CSV
Compliance
Alerts & Automation
Uptime Monitoring
Custom Alerts
Email Reports
Daily, Weekly, Bi-weekly, Monthly
Reporting
Trend Reporting
Device Reporting
Device type, OS, Browser, Browser version, Screen size
Funnel Reporting
User Flow Reporting
Entry and exit pages
Segmentation
Extensive filtering by any metric
Cohort Reports
Retention Reporting
Attribution Reporting
Ecommerce Reporting
Possible with custom events and goals
User Experience Features
Heatmaps
Session Recordings
A/B Testing
Headline A/B testing tool
User Feedback
Customizability
Custom Dimensions
As part of custom events
Custom Metrics
Custom Reports
Custom Events
With additional metadata fields (key-value pairs).
Annotations
Support
Support description
Chartbeat's support is accessible by email during regular office hours. Overall they provide extensive documentation, but their support staff is responsive and very knowledgable in case you face issues.
Email support, public Discord server
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