Rating
5/5
Summary
Pros
  • Ease of use
  • Great authorisation management
  • Packed with features
  • Community forum
  • Intergrated tag & consent management
  • Company insights
  • Session Recordings
  • Geographic results
  • CRM integration
Cons
  • No progressive payment plan
  • Ecommerce reporting can be improved
  • Limited features
  • Specific use-case
  • Not very customizable
  • Quite steep pricing

Pricing information

Starting Price
Core - 500kFree
Core - 1 Million€325 p/m
Core - 2 Million€545 p/m
EnterpriseOn req.
50 company ID's€50 p/m
500 company ID's€179 p/m
1.000 company ID's€339 p/m
2.000 company ID's€549 p/m
5.000 company ID's€799 p/m
5.000+ company ID'sOn req.
Free trial period
Free plan
14 days

Account Management

Trackable Items
User Seats

Data Processing

Data Center Locations
Software Hosting
Data Ownership
You
Leadinfo
Data Freshness
Data Retention
Unsampled Data
By default Piwik does not sample data
Data Import
Import cost, search keywords, user/client ID data, audience data (CDP in 2023)
Used for bulk tagging leads
Data Export
As CSV, XML, JSON, or via an API
Elaborate lead export in CSV or for Linkedin
Compliance
Cookieless
Piwik features a cookieless tracking option
Leadinfo does not use cookies

Alerts & Automation

Uptime Monitoring
Custom Alerts
Email alerts based on thresholds
Email Reports
Daily, weekly or monthly reports
Daily, weekly or monthly lead overview

Reporting

Trend Reporting
Analyse your peak hours
Device Reporting
Funnel Reporting
Detailed funnel report up to 5 steps
User Flow Reporting
Standard, transition & reverse Sankey charts
Segmentation
Unlimited segments
Filter leads by country, channel or page
Cohort Reports
Retention Reporting
Customer loyalty eCommerce report
Attribution Reporting
Model comparison including 6 models and unlimited custom models
Simple referral widget
Ecommerce Reporting
Overview, order list, product, days and sessions to purchase & customer loyalty

User Experience Features

Heatmaps
Create an overlay with the site inspector Chrome extension
Session Recordings
Available as add-on
A/B Testing
User Feedback

Customizability

Custom Dimensions
200 slots for each scope and they can't be removed
Define your own labels
Custom Metrics
Also called Calculated metrics
Custom Reports
Custom Events
Include category, action, and optionally name and value
Define triggers to label a lead or send them to CRM
Annotations
Add to any graph or include them in scheduled reports or alerts

Support

Support description
Piwik Pro offers extensive documentation and video tutorials. They have support offices for different regions which can be contacted by email and phone.
Leadinfo has extensive support options consisting of phone, email, chat, and a knowledge base.
Support Options

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