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Compare Analytics Tools
Summary
Pros
- Open Source
- Easy event tracking
- Access to your data
- Customisability
- Ease of use
- Great authorisation management
- Packed with features
- Community forum
- Intergrated tag & consent management
Cons
- Difficult onboarding
- Limited free version
- No progressive payment plan
- Ecommerce reporting can be improved
Pricing information
Starting Price
| Community | Free |
| Enterprise | On req. |
| Core - 500k | Free |
| Core - 1 Million | €325 p/m |
| Core - 2 Million | €545 p/m |
| Enterprise | On req. |
Free trial period
Free plan
Free plan
Account Management
Trackable Items
User Seats
Account Security
Data Processing
Data Center Locations
Software Hosting
Data Ownership
You
You
Data Freshness
Data Retention
Unsampled Data
By default Piwik does not sample data
Data Import
Import cost, search keywords, user/client ID data, audience data (CDP in 2023)
Data Export
As CSV, XML, JSON, or via an API
Compliance
Alerts & Automation
Uptime Monitoring
Crash & performance monitoring
Custom Alerts
Email alerts on personalized metric changes
Email alerts based on thresholds
Email Reports
Daily, weekly or monthly reports
Reporting
Trend Reporting
Device Reporting
Browser, device type & OS
Funnel Reporting
2 to 8 steps possible
Detailed funnel report up to 5 steps
User Flow Reporting
Simple flow overview
Standard, transition & reverse Sankey charts
Segmentation
Unlimited segments
Cohort Reports
Elaborate cohort features
Retention Reporting
Full, day N and unbounded retention
Customer loyalty eCommerce report
Attribution Reporting
Model comparison including 6 models and unlimited custom models
Ecommerce Reporting
Revenue analytics plugin
Overview, order list, product, days and sessions to purchase & customer loyalty
User Experience Features
Heatmaps
Click & scroll heatmaps
Create an overlay with the site inspector Chrome extension
Session Recordings
A/B Testing
User Feedback
Push notifications, ratings, NPS & surveys
Customizability
Custom Dimensions
200 slots for each scope and they can't be removed
Custom Metrics
Also called Calculated metrics
Custom Reports
Custom Events
Send event, value, duration, segmentation and more
Include category, action, and optionally name and value
Annotations
Add to any graph or include them in scheduled reports or alerts
Support
Support description
Countly offers support options like phone, ticketing, a knowledge base, and a community.
Piwik Pro offers extensive documentation and video tutorials. They have support offices for different regions which can be contacted by email and phone.
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