Rating
5/5
Summary
Pros
  • User / account segmentation
  • Realtime
  • Integrations
  • Feature revenue reporting
  • Simple implementation
  • Ease of use
  • Great authorisation management
  • Packed with features
  • Community forum
  • Intergrated tag & consent management
Cons
  • Customisability
  • Limited free version
  • No progressive payment plan
  • Ecommerce reporting can be improved

Pricing information

Starting Price
CoreFree
Startup$349 p/m
Pro$999 p/m
EnterpriseOn req.
Core - 500kFree
Core - 1 Million€325 p/m
Core - 2 Million€545 p/m
EnterpriseOn req.
Free trial period
14 days
Free plan

Account Management

Trackable Items
User Seats

Data Processing

Data Center Locations
Software Hosting
Data Ownership
Woopra
You
Data Freshness
Data Retention
Unsampled Data
Woopra never uses any kind of sampling
By default Piwik does not sample data
Data Import
Import raw visit data with actions and visitor properties via API
Import cost, search keywords, user/client ID data, audience data (CDP in 2023)
Data Export
Export raw daily visit data via API
As CSV, XML, JSON, or via an API
Compliance
Cookieless
Woopra relies on first-party cookies.
Piwik features a cookieless tracking option

Alerts & Automation

Uptime Monitoring
Custom Alerts
Automatically trigger emails, slack messages or update Salesforce fields
Email alerts based on thresholds
Email Reports
Daily, weekly or monthly reports

Reporting

Trend Reporting
Measure by feature, subscription changes by location, campaign performance by source & more
Device Reporting
Funnel Reporting
Detailed funnel report up to 5 steps
User Flow Reporting
Combine any set of actions or attributes in Sankey charts
Standard, transition & reverse Sankey charts
Segmentation
Create dynamic segments based on any combination of criteria
Unlimited segments
Cohort Reports
Breakdown acquisition date, signup date, first purchase date & more
Retention Reporting
Uncover at-risk users and discover engaged users
Customer loyalty eCommerce report
Attribution Reporting
Model comparison including 6 models and unlimited custom models
Ecommerce Reporting
Overview, order list, product, days and sessions to purchase & customer loyalty

User Experience Features

Heatmaps
Create an overlay with the site inspector Chrome extension
Session Recordings
A/B Testing
User Feedback

Customizability

Custom Dimensions
200 slots for each scope and they can't be removed
Custom Metrics
Available from the pro plan
Also called Calculated metrics
Custom Reports
Custom Events
Via HTTP API or Javascript API
Include category, action, and optionally name and value
Annotations
Add to any graph or include them in scheduled reports or alerts

Support

Support description
Woopra offers support by phone, email, and an extensive knowledge base.
Piwik Pro offers extensive documentation and video tutorials. They have support offices for different regions which can be contacted by email and phone.
Support Options

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