Pendo vs Mixpanel
Pendo vs Mixpanel
Summary
Pros
- Interface is easy to understand
- Great support options
- Reporting is in realtime
- Good community
Cons
- Event setup requires tech skills
- Contains hard to discover features
- Has a steep learning curve
Pricing information
Starting Price
| Free | Free |
| Growth | $25+ p/m |
| Enterprise | On req. |
Free trial period
Free plan
Free plan
Account Management
Trackable Items
User Seats
Account Security
Data Processing
Data Center Locations
Software Hosting
Data Ownership
Mixpanel
Pendo
Data Freshness
Data Retention
Unsampled Data
Data Import
Via one-off script or Ingestion API
Import historical data by CSV
Data Export
Via raw data export API
Export feedback & reports by CSV or pull data to BI tool
Compliance
Alerts & Automation
Uptime Monitoring
Custom Alerts
Hourly, daily, or weekly base on event threshold
Guide, Page & Feature alerts
Email Reports
Same as custom alerts
Recieve reports in weekly emails
Reporting
Trend Reporting
Device Reporting
Funnel Reporting
Funnel trend, time to convert & frequency visualisations
User Flow Reporting
Sankey chart with selected, immediate & drop off events
Segmentation
Automatically find interesting segments & receive per email
Cohort Reports
User cohorts of users to filter reports
Retention Reporting
Retention curves, trends & user cohort buckets
See Cohort analysis
Attribution Reporting
Simple UTM tracking with "first touch" attribution
Ecommerce Reporting
Option to track purchases but no special reporting
User Experience Features
Heatmaps
Session Recordings
A/B Testing
User Feedback
Customizability
Custom Dimensions
Custom Metrics
Max 255 properties per event
Custom Reports
Unlimited custom dahboards & reports
Change the widgets of a report
Custom Events
Combine events into a custom event
Annotations
Directly on the linechart in Insights
Support
Support description
Mixpanel offer extensive documentation and knowledgable support through a ticketing system. They have a support email address but regular support requests are directed to the ticketing system. Join their Slack group for community access.
The Pendo support consists of a phone helpdesk, a live chat function, an extensive knowledge base and a community.
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