• It is easy to implement
  • It has data science capabilities
  • Reports are easy to build
  • Interface is user-friendly
  • Tech support is quite basic
  • Difficult to share dasboards
  • Onboarding could be improved

Pricing information

Starting Price
GrowthOn req.
ProOn req.
PremierOn req.
Free trial period
Free plan
Free plan

Account Management

Trackable Items
User Seats

Data Processing

Data Center Locations
Software Hosting
Data Ownership
Data Freshness
Data Retention
Unsampled Data
Data Import
Import historical data by CSV
Data Export
Via CSV or API
Export feedback & reports by CSV or pull data to BI tool
Heap relies on first-party cookies
Pendo uses first-party cookies

Alerts & Automation

Uptime Monitoring
Custom Alerts
Via Slack or email
Guide, Page & Feature alerts
Email Reports
Schedule regular emails for important charts
Recieve reports in weekly emails


Trend Reporting
Device Reporting
Funnel Reporting
With quantitative measurement of user friction & step suggestions
User Flow Reporting
Sankey chart with path comparison
Quickly identify patterns in user behavior
Cohort Reports
Retention Reporting
See Cohort analysis
Attribution Reporting
Track UTM parameters or initial referrer sources
Ecommerce Reporting
Easy setup with eCommerce Activation Kit

User Experience Features

Session Recordings
Automatically filters relevant replays
A/B Testing
User Feedback
Track NPS score events in surveys


Custom Dimensions
Custom Metrics
Custom Reports
Change the widgets of a report
Custom Events


Support description
Heap offers extensive documentation and access to their in-depth collection of Heap University courses to get up and running. Need more help? Join the community or contact their knowledgable support staff through email.
The Pendo support consists of a phone helpdesk, a live chat function, an extensive knowledge base and a community.
Support Options

Take our Quiz, get personal recommendations

Finding a web analytics tool can be difficult. Our Analytics Quiz makes that process a breeze. Specify your needs and compare qualified tools instantly.

Get recommendations
Compare list
Get help

Send us a message