Knowledge base glossary
What is Net Promoter Score (NPS)? A short definition.
1 minute reading time
A Net Promoter Score (NPS) measures customer loyalty, satisfaction, and enthusiasm for a company by asking customers: “On a scale from 0 to 10, how likely are you to recommend this product/company to a friend or colleague?” Businesses can increase customer loyalty by improving their service, customer support, delivery, etc.