• Comes with great heatmaps
  • Includes session recordings
  • Good polling function
  • Hotjar features exit surveys
  • Easy heatmaps
  • Customer feedback surveys
  • Simple but good A/B testing
  • Easy to set up
  • Hotjar is not available for mobile
  • Steep pricing for large organisations
  • Hard to exclude URLs from reports
  • Few intergrations with other tools
  • Easy to hit the max number of snapshots

Pricing information

Starting Price
Plus€39 p/m
Business€99 p/m
ScaleOn req.
Basic$29 p/m
Standard$49 p/m
Plus$99 p/m
Pro$249 p/m
EnterpriseOn req.
Free trial period
Free plan
30 days

Account Management

Trackable Items
User Seats

Data Processing

Data Center Locations
Software Hosting
Data Ownership
Crazy Egg
Data Freshness
Data Retention
Unsampled Data
Data Import
Send user data to Hotjar to enhance analysis
Data Export
Export recording meta data
Download reports or snapshots as a zipfile or CSV
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Crazy Egg uses first-party cookies

Alerts & Automation

Uptime Monitoring
Custom Alerts
in the interface, via e-mail or Slack
Email Reports
e.g. daily survey responses reports
Receive reports or Snapshots by mail


Trend Reporting
Device Reporting
See on which device the user was
See which device the user used
Funnel Reporting
Discover why users drop off
User Flow Reporting
Create custom filters for recordings
Segment users by device, location, etc.
Cohort Reports
Retention Reporting
Attribution Reporting
By means of referral tracking
Ecommerce Reporting

User Experience Features

Heatmap, scrollmap, confetti report, overlay & list
Session Recordings
Record all interaction with your site
A/B Testing
No A/B testing tool only integrations
With realtime results
User Feedback
Place NPS ratings or a survey pop-up on every page
Surveys, NPS scores & ratings


Custom Dimensions
Custom tagging for segmenting users
Custom Metrics
Custom users variables
Custom Reports
Custom Events
Track and filter sessions & heatmaps
Hotjar does not have annotations


Support description
Hotjar offers extensive documentation and a ticketing support system. Most requests are answered within 1-2 business days, but often faster.
Crazy Egg offers an extensive knowledge base, a ticketing system, and email as their support options. For the plus, pro, and enterprise plans it offers priority support.
Support Options

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