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Rating

5/5

Summary

A free privacy focussed open-source web analytics tool, which gives you 100% data-ownership. You can even use Matomo without needing to ask for consent.

Snowplow is an enterprise-strength event analytics platform. It Identifies its users and tracks the way they engage with the website or application.

Privacy-first, lightweight, accurate web analytics for free. Web Analytics that allows you to view and track essential stats on the usage of your website.

Fullstory is a digital experience analytics platform that combines session replay, product analytics and AI-generated insights, with a permanent free plan.

Pros

Data display
Flexible data visualisation
Engagement reporting
Privacy oriented

Elaborate data import options
Simple Client-side & server-side tracking
Great support

Starts free when client of Cloudflare
Very easy to setup
Server log additional metrics
Difficult to block for Adblockers

Permanent free plan with session replay
Choice of EU or US data center
SOC 2 and ISO 27001, 27701 and 42001 certifications
Warehouse sync to BigQuery, Snowflake and Redshift

Cons

Integrations
Branding method

Steep learning curve
Technical knowledge needed for implementation
Only a collection tool

Limited features
Might track high amounts of bot traffic
Limited metrics
Cannot exclude own visits

Paid prices not published
Dashboards and StoryAI not in the free plan
Alerts and retention reports need an Advanced or Enterprise plan
Moving to the EU data center means opening a new account

Pricing information

Starting Price

On-Premise	Free
Cloud	€19+ p/m

Test & Experiment Tracking	Free
Self-Hosted Pipeline	On req.
Snowplow Platform	On req.

FullstoryFree	Free
Business	On req.
Advanced	On req.
Enterprise	On req.

Free trial period

21 days

14 days

Free plan

Account Management

Trackable Items

User Seats

Unlimited

N/A

10 on FullstoryFree, paid plans not published

Account Security

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

European Economic Area (EEA)

United Kingdom

European Economic Area (EEA)
United Kingdom
United States

European Economic Area (EEA)
United States

Software Hosting

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Data Ownership

You

Cloudflare Analytics

You

Data Freshness

15 minutes or more

Realtime

Data Retention

Unlimited and customizable

Unlimited

6 months

12 months on FullstoryFree, paid plans not published

Data Sampling

Matomo doesn’t use data sampling

Adaptive sampling of 1-10% on all stats

Data Import

Import Google Analytics data, search keywords & server logs

Browser and Server APIs, Segment and Tealium integrations

Data Export

to CSV, XML, Json or Looker Studio or via HTTP API

via CVS or JSON files or an API

Anywhere Warehouse (hourly sync to BigQuery, Redshift, Snowflake), add-on

Compliance

GDPR
CCPA
ePrivacy

GDPR
CCPA
HIPAA

GDPR
CCPA
HIPAA
ePrivacy

GDPR
CCPA

Cookieless

Matomo offers cookieless tracking.

Cloudflare analytics does not use cookies

Capture needs the first-party fs_uid cookie

Alerts & Automation

Custom Alerts

Receive alerts from every report by email or SMS

Metric, segment and opportunity alerts by email, in-app, Slack, Teams; Advanced and Enterprise

Email Reports

Detailed daily, weekly and monthly reports

Cloudflare does not feature email reports

Reporting

Trend Reporting

Metric trends

Device Reporting

Device type, browser & OS

Device breakdown

Funnel Reporting

Basic funnel reporting

Funnels and conversions

User Flow Reporting

With flexible Sankey chart

Journey maps, page flows

Segmentation

Based on visit, interaction, campaign, ecommerce, demographics & device

User segments

Cohort Reports

Analyse and segment by cohort

Based on first visit, first action, channel or custom events

Retention Reporting

CLTV Analysis

Advanced and Enterprise

Attribution Reporting

Model comparison report

Simple referrer dimensions but no UTM tags

Ecommerce Reporting

Order Completed and Product Purchased events

User Experience Features

Heatmaps

Filter specific pages or hide elements on the page

Click and scroll maps

Session Recordings

Record specific pages or only after activity or duration

Session replay, included in FullstoryFree

A/B Testing

A/B Testing Platform (premium feature)

A/B experiments in Guides and Surveys add-on; Optimizely integration

User Feedback

Guides and Surveys add-on

Customizability

Custom Properties

5-15 for each scope and can't delete them

Custom event and user properties

Custom Metrics

Custom calculations

Custom Reports

Flexible report design

Dashboards, paid plans

Custom Events

Cloudflare does not feature event tracking

Annotations

On any graph or via API

Support

Support description

Matomo offers extensive documentation and video tutorials. Because Matomo is an open source product, you can also get help from a large community. Do you need personal help? Contact Matomo's support team for general issues or contact Innocraft for Matomo Cloud-hosted services.

Cloudflare offers support for their main product via email, a ticketing system, an elaborate knowledge base and an online community

Support is by email and support ticket during regional weekday business hours, with a help center and community forum. Free plan tickets have a 2 business day response target, paying customers 1 business day. A Premium Support add-on gives 24/7 critical support. The FullstoryFree help article lists email support as a paid plan feature, while the support hours article lists a response target for free plan customers.

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community