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Rating

5/5

Summary

Lightweight and open source web analytics. No cookies and fully compliant with GDPR, CCPA and PECR. Made and hosted in the EU, on European cloud infrastructure.

Snowplow is an enterprise-strength event analytics platform. It Identifies its users and tracks the way they engage with the website or application.

Pendo is a product-analytics app that helps software companies develop products that resonate with customers.

Pros

Lightweight
Open-source
Cookieless
EU cloud infrastructure

Elaborate data import options
Simple Client-side & server-side tracking
Great support

Cons

Limited features
No audience reporting features

Steep learning curve
Technical knowledge needed for implementation
Only a collection tool

Pricing information

Starting Price

10k page views	$9 p/m
Enterprise	On req.
200k page views	$29 p/m
100k page views	$19 p/m
500k page views	$49 p/m
1M page views	$69 p/m
2M page views	$89 p/m
5M page views	$129 p/m
10M page views	$169 p/m

Test & Experiment Tracking	Free
Self-Hosted Pipeline	On req.
Snowplow Platform	On req.

Free trial period

30 days

14 days

Free plan

Account Management

Trackable Items

1-10+ depending on plan

Unlimited in Portfolio plan

User Seats

1-10+ depending on plan

Unlimited

Account Security

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

European Economic Area (EEA)

United Kingdom

United States

Software Hosting

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Data Ownership

You

Pendo

Data Freshness

Realtime

Hourly updates

Data Retention

3-5+ years depending on plan

Unlimited

84 months

Data Sampling

Limited data sampling in reports with over 20M pageviews

Data Import

e.g. import GA data

Import historical data by CSV

Data Export

Export your data to CSV

Export feedback & reports by CSV or pull data to BI tool

Compliance

GDPR
CCPA
PECR

GDPR
CCPA
HIPAA

CCPA
ePrivacy

Cookieless

Plausible is cookieless by default.

Pendo uses first-party cookies

Alerts & Automation

Custom Alerts

Traffic spike notifications through Slack or email

Guide, Page & Feature alerts

Email Reports

Weekly or monthly email reporting

Recieve reports in weekly emails

Reporting

Trend Reporting

Device Reporting

Device type, browser & OS

Funnel Reporting

User Flow Reporting

Basic reporting by looking at Entry & Exit pages

Segmentation

Use filters to segment your audience

Cohort Reports

Based on first visit, first action, channel or custom events

Retention Reporting

CLTV Analysis

See Cohort analysis

Attribution Reporting

Ecommerce Reporting

Ecommerce revenue tracking

User Experience Features

Heatmaps

Session Recordings

A/B Testing

User Feedback

Customizability

Custom Properties

Custom Properties (Business plan and above)

Custom Metrics

Custom Reports

Change the widgets of a report

Custom Events

By means of adding CSS classes

Annotations

Support

Support description

Plausible offers extensive documentation which is the first place to find answers. Still haven't found what you're looking for? Contact their email support for knowledgable support.

The Pendo support consists of a phone helpdesk, a live chat function, an extensive knowledge base and a community.

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community