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Summary

A B2B tool that helps businesses identify and track website visitors in order to generate leads and improve their sales and marketing efforts.

A simple but powerful real-time web analytics tool that helps you track, analyse and understand your visitors. It features click fraud detection and session playback.

A website UX tool. See how your visitors actually use your website. It features visitor recordings, live chat, heat map suite, analytics, polls, & more.

Pros

Great for B2B leadgen
Quality company insights
Modern user interface
Responsive support
Easy to set up

Easy to use
Google Ads integration
Great session playback
Click fraud detection
Visitor alerts

Easy to use
Great tagging feature
Attentive support team

Cons

Limited features
Pricing based on company ID's, relevant or not
Slight learning curve

Limited free plan

New version can be glitchy
Slight learning curve for beginners

Pricing information

Starting Price

0-50 company ID's	$49 p/m
51-100 company ID's	$69 p/m
101-250 company ID's	$99 p/m
251-500 company ID's	$139 p/m
501-750 company ID's	$179 p/m
751-1.000 company ID's	$229 p/m
1.001-2.000 company ID's	$279 p/m
2.001-3.000 company ID's	$349 p/m
3.001-4.000 company ID's	$439 p/m
4.001-5.000 company ID's	$529 p/m
5.000+ company ID's	On req.

Free	Free
100k Page Views	€9+ p/m
250k Page Views	€19+ p/m

Free trial period

14 days

30 days

7 days

Account Management

Trackable Items

Unlimited

1 per plan but option to add 1 for €5

User Seats

Unlimited

Account Security

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

European Economic Area (EEA)

European Economic Area (EEA)

United States

Software Hosting

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Data Ownership

Snitcher

Statcounter

Lucky Orange

Data Freshness

Realtime

Data Retention

12 months*

Unlimited*

2 months for heatmaps & recordings and 12 for other features

Data Sampling

Data Import

Import Google keyword data

Data Export

To a spreadsheet or other third party software.

Compliance

GDPR
CCPA

GDPR

GDPR
CCPA

Cookieless

Sets one first-party cookie, snitcher_device_id (1 year).

Statcounter uses cookies

Lucky orange uses first-party cookies

Alerts & Automation

Custom Alerts

Important visitor alerts

Email Reports

Detailed, mobile-friendly reports

Reporting

Trend Reporting

Device Reporting

Device type, browser, OS & screen resolution

Funnel Reporting

User Flow Reporting

Simple ordered list of pages visited

Segmentation

Cohort Reports

Retention Reporting

Attribution Reporting

Simple referral & UTM sources

Simple referrer graph

Ecommerce Reporting

User Experience Features

Heatmaps

Session Recordings

Recordings with many filtering options

A/B Testing

User Feedback

Customizability

Custom Properties

Custom Metrics

Custom Reports

Custom Events

Max 5 custom tags + values per page

Annotations

Support

Support description

Support via a contact form (answered by email), live chat and the help center.

Statcounter offers various support options like phone, email, live chat, and an extensive knowledge base.

Lucky Orange offers support by means of email, a live chat, and a ticketing system. Besides that, they have an extensive knowledge base and they offer an onboarding service.

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community