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Summary

A B2B tool that helps businesses identify and track website visitors in order to generate leads and improve their sales and marketing efforts.

Optimize your website with certainty, not assumption. Watch real user journeys, with automatic Friction Scores that detects where to focus first.

A website UX tool. See how your visitors actually use your website. It features visitor recordings, live chat, heat map suite, analytics, polls, & more.

Pros

Great for B2B leadgen
Quality company insights
Modern user interface
Responsive support
Easy to set up

Intuitive dashboards
Great filtering
Possibility to tag elements
Helpfull support
Automatic form tracking
User feedback surveys

Easy to use
Great tagging feature
Attentive support team

Cons

Limited features
Pricing based on company ID's, relevant or not
Slight learning curve

Lack of insight for Iframe recordings
Funnels could be improved
You run into credit limit quite fast

New version can be glitchy
Slight learning curve for beginners

Pricing information

Starting Price

0-50 company ID's	$49 p/m
51-100 company ID's	$69 p/m
101-250 company ID's	$99 p/m
251-500 company ID's	$139 p/m
501-750 company ID's	$179 p/m
751-1.000 company ID's	$229 p/m
1.001-2.000 company ID's	$279 p/m
2.001-3.000 company ID's	$349 p/m
3.001-4.000 company ID's	$439 p/m
4.001-5.000 company ID's	$529 p/m
5.000+ company ID's	On req.

Free	Free
Starter	€39 p/m
Growth	€129 p/m
Business	€259 p/m
Pro	€499 p/m
Enterprise	On req.

Free trial period

14 days

7 days

Account Management

Trackable Items

Unlimited

1 per plan but option to add 1 for €5

User Seats

Unlimited

Account Security

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

European Economic Area (EEA)

European Economic Area (EEA)

United States

Software Hosting

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Data Ownership

Snitcher

Mouseflow

Lucky Orange

Data Freshness

Realtime

Data Retention

12 months*

12 months

2 months for heatmaps & recordings and 12 for other features

Data Sampling

Data Import

through integrations

Data Export

via CSV or to third-party tools by ID push

Compliance

GDPR
CCPA

GDPR
CCPA

GDPR
CCPA

Cookieless

Sets one first-party cookie, snitcher_device_id (1 year).

Mouseflow uses first-party cookies

Lucky orange uses first-party cookies

Alerts & Automation

Custom Alerts

Via web hook

Email Reports

Hourly, daily, or weekly emails

Reporting

Trend Reporting

Simple visitor trend graphs

Device Reporting

Filter by device type, OS, browser & screen resolution

Funnel Reporting

Simple funnel report, watch recordings from converters

User Flow Reporting

Segmentation

Segment users to filter heatmaps & recordings

Cohort Reports

Retention Reporting

Attribution Reporting

Simple referrer graph

Ecommerce Reporting

User Experience Features

Heatmaps

Click, movement, scroll, attention, live & geo heatmaps

Session Recordings

Elaborate filtering & livestream options

A/B Testing

User Feedback

Custom triggered text, multiple choice & NPS ratings

Customizability

Custom Properties

Custom Metrics

Custom Reports

Automatic form tracking

Custom Events

Custom tagging of recordings

Annotations

Support

Support description

Support via a contact form (answered by email), live chat and the help center.

Mouseflow provides support in four languages and through phone, email, and an extensive knowledge base

Lucky Orange offers support by means of email, a live chat, and a ticketing system. Besides that, they have an extensive knowledge base and they offer an onboarding service.

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community