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Lucky Orange✕

Rating

Summary

A website UX tool. See how your visitors actually use your website. It features visitor recordings, live chat, heat map suite, analytics, polls, & more.

Pros

Easy to use
Great tagging feature
Attentive support team

Cons

New version can be glitchy
Slight learning curve for beginners

Pricing information

Starting Price

Free trial period

7 days

Account Management

Trackable Items

1 per plan but option to add 1 for €5

User Seats

Unlimited

Account Security

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

United States

Software Hosting

Public Cloud
Private Cloud
On-Premise

Data Ownership

Lucky Orange

Data Freshness

Realtime

Data Retention

2 months for heatmaps & recordings and 12 for other features

Data Sampling

Data Import

Data Export

Compliance

GDPR
CCPA

Cookieless

Lucky orange uses first-party cookies

Alerts & Automation

Custom Alerts

Email Reports

Reporting

Trend Reporting

Device Reporting

Funnel Reporting

User Flow Reporting

Segmentation

Cohort Reports

Retention Reporting

Attribution Reporting

Simple referrer graph

Ecommerce Reporting

User Experience Features

Heatmaps

Session Recordings

A/B Testing

User Feedback

Customizability

Custom Properties

Custom Metrics

Custom Reports

Custom Events

Annotations

Support

Support description

Lucky Orange offers support by means of email, a live chat, and a ticketing system. Besides that, they have an extensive knowledge base and they offer an onboarding service.

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

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