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Summary

A website optimization tool to analyze visitor's behavior across email & ad campaigns. Investigate buyers' journeys, identify audience segments present across webpages, and spot issues.

A website UX tool. See how your visitors actually use your website. It features visitor recordings, live chat, heat map suite, analytics, polls, & more.

Privacy-first, lightweight, accurate web analytics for free. Web Analytics that allows you to view and track essential stats on the usage of your website.

Pros

Easy heatmaps
Customer feedback surveys
Simple but good A/B testing
Easy to set up

Easy to use
Great tagging feature
Attentive support team

Starts free when client of Cloudflare
Very easy to setup
Server log additional metrics
Difficult to block for Adblockers

Cons

Few intergrations with other tools
Easy to hit the max number of snapshots

New version can be glitchy
Slight learning curve for beginners

Limited features
Might track high amounts of bot traffic
Limited metrics
Cannot exclude own visits

Pricing information

Starting Price

Basic	$29 p/m
Plus	$99 p/m
Pro	$249 p/m
Enterprise	$599 p/m

Free trial period

30 days

7 days

Free plan

Account Management

Trackable Items

Unlimited

1 per plan but option to add 1 for €5

User Seats

Unlimited

N/A

Account Security

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

United States

United States

European Economic Area (EEA)
United Kingdom
United States

Software Hosting

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Data Ownership

Crazy Egg

Lucky Orange

Cloudflare Analytics

Data Freshness

Realtime

Data Retention

Between 3 & 24 months depending on the plan

2 months for heatmaps & recordings and 12 for other features

6 months

Data Sampling

Adaptive sampling of 1-10% on all stats

Data Import

Data Export

Download reports or snapshots as a zipfile or CSV

via CVS or JSON files or an API

Compliance

GDPR
CCPA
HIPAA
ePrivacy

GDPR
CCPA

GDPR
CCPA
HIPAA
ePrivacy

Cookieless

Crazy Egg uses first-party cookies

Lucky orange uses first-party cookies

Cloudflare analytics does not use cookies

Alerts & Automation

Custom Alerts

Email Reports

Receive reports or Snapshots by mail

Cloudflare does not feature email reports

Reporting

Trend Reporting

Device Reporting

See which device the user used

Device type, browser & OS

Funnel Reporting

User Flow Reporting

Segmentation

Segment users by device, location, etc.

Cohort Reports

Retention Reporting

Attribution Reporting

By means of referral tracking

Simple referrer graph

Simple referrer dimensions but no UTM tags

Ecommerce Reporting

User Experience Features

Heatmaps

Heatmap, scrollmap, confetti report, overlay & list

Session Recordings

A/B Testing

With realtime results

User Feedback

Surveys, NPS scores & ratings

Customizability

Custom Properties

Custom tagging for segmenting users

Custom Metrics

Custom users variables

Custom Reports

Custom Events

Cloudflare does not feature event tracking

Annotations

Support

Support description

Crazy Egg offers an extensive knowledge base, a ticketing system, and email as their support options. For the plus, pro, and enterprise plans it offers priority support.

Lucky Orange offers support by means of email, a live chat, and a ticketing system. Besides that, they have an extensive knowledge base and they offer an onboarding service.

Cloudflare offers support for their main product via email, a ticketing system, an elaborate knowledge base and an online community

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community