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Summary

A simple but powerful real-time web analytics tool that helps you track, analyse and understand your visitors. It features click fraud detection and session playback.

A website optimization tool to analyze visitor's behavior across email & ad campaigns. Investigate buyers' journeys, identify audience segments present across webpages, and spot issues.

A website UX tool. See how your visitors actually use your website. It features visitor recordings, live chat, heat map suite, analytics, polls, & more.

Pros

Easy to use
Google Ads integration
Great session playback
Click fraud detection
Visitor alerts

Easy heatmaps
Customer feedback surveys
Simple but good A/B testing
Easy to set up

Easy to use
Great tagging feature
Attentive support team

Cons

Limited free plan

Few intergrations with other tools
Easy to hit the max number of snapshots

New version can be glitchy
Slight learning curve for beginners

Pricing information

Starting Price

Free	Free
100k Page Views	€9+ p/m
250k Page Views	€19+ p/m

Basic	$29 p/m
Plus	$99 p/m
Pro	$249 p/m
Enterprise	$599 p/m

Free trial period

30 days

7 days

Account Management

Trackable Items

Unlimited

1 per plan but option to add 1 for €5

User Seats

Unlimited

Account Security

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

European Economic Area (EEA)

United States

United States

Software Hosting

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Data Ownership

Statcounter

Crazy Egg

Lucky Orange

Data Freshness

Realtime

Data Retention

Unlimited*

Between 3 & 24 months depending on the plan

2 months for heatmaps & recordings and 12 for other features

Data Sampling

Data Import

Import Google keyword data

Data Export

To a spreadsheet or other third party software.

Download reports or snapshots as a zipfile or CSV

Compliance

GDPR

GDPR
CCPA
HIPAA
ePrivacy

GDPR
CCPA

Cookieless

Statcounter uses cookies

Crazy Egg uses first-party cookies

Lucky orange uses first-party cookies

Alerts & Automation

Custom Alerts

Important visitor alerts

Email Reports

Detailed, mobile-friendly reports

Receive reports or Snapshots by mail

Reporting

Trend Reporting

Device Reporting

Device type, browser, OS & screen resolution

See which device the user used

Funnel Reporting

User Flow Reporting

Simple ordered list of pages visited

Segmentation

Segment users by device, location, etc.

Cohort Reports

Retention Reporting

Attribution Reporting

Simple referral & UTM sources

By means of referral tracking

Simple referrer graph

Ecommerce Reporting

User Experience Features

Heatmaps

Heatmap, scrollmap, confetti report, overlay & list

Session Recordings

Recordings with many filtering options

A/B Testing

With realtime results

User Feedback

Surveys, NPS scores & ratings

Customizability

Custom Properties

Custom tagging for segmenting users

Custom Metrics

Custom users variables

Custom Reports

Custom Events

Max 5 custom tags + values per page

Annotations

Support

Support description

Statcounter offers various support options like phone, email, live chat, and an extensive knowledge base.

Crazy Egg offers an extensive knowledge base, a ticketing system, and email as their support options. For the plus, pro, and enterprise plans it offers priority support.

Lucky Orange offers support by means of email, a live chat, and a ticketing system. Besides that, they have an extensive knowledge base and they offer an onboarding service.

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community