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Rating

4.5/5

5/5

Summary

A customisable and free web analytics tool. Get insights into user behavior with an event-based tracking model, and know what drives sales and traffic with extensive attribution methods.

Enterprise-level web analytics. Adobe Analytics lets you mix, match, and analyze data from any digital point in the customer journey.

Pros

GA4 is free to use
Many functionalities
The reports are customisable
Large community
Extensive documentation
GA4 is easily scalable

Great segmentation
Good video tracking
Customizable
Easy report creation

Cons

Steep learning curve
Implementation can be hard
Inaccurate data sampling
UI is not easy to use

Pricing can be quite steep
Tech support can be improved
Can be difficult to implement
Can be challenging to get educated

Pricing information

Starting Price

Standard	Free
GA4 360	$50k+ per year

Select	On req.
Prime	On req.
Ultimate	On req.

Free trial period

Free plan

Account Management

Trackable Items

100

Unlimited

User Seats

Unlimited

Account Security

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

European Economic Area (EEA)
United Kingdom
United States

European Economic Area (EEA)
United States

Software Hosting

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Data Ownership

Google Analytics 4

Adobe Analytics

Data Freshness

4-8 hours (most reports), up to 24-48 hours

2 hours

Data Retention

Customizable up to 14 months

25 months by default

Data Sampling

Explorations might use sampled data

Some Audience Manager reports display results sampled data

Data Import

Import cost, offline or user/client ID data

Though data sources, API or data connectors

Data Export

With sheets, BigQuery or API

Through data feeds, a data warehouse or FTP and SFTP

Compliance

GDPR
CCPA

GDPR
CCPA
HIPAA
PECR

Cookieless

Google Analytics relies on first-party cookies.

Adobe uses tracking cookies

Alerts & Automation

Custom Alerts

Custom insights, in interface or via email

Via e-mail or SMS

Email Reports

Recurring shared reporting

Flexible scheduled reporting

Reporting

Trend Reporting

Device Reporting

Device type, browser, OS and more

Device types, OS, OS versions & mobile carriers

Funnel Reporting

Customisable funnel exploration

Bar chart funnel report

User Flow Reporting

Flexible Sankey chart exploration

Fallout & Flow (Sankey chart) reports

Segmentation

Segment creation and overlap exploration

Advanced segments with Segment builder & Segment manager

Cohort Reports

Cohort exploration

Churn, rolling & latency tables

Retention Reporting

Combined with CLTV metrics

Retention cohort report

Attribution Reporting

Attribution models comparison

Apply to metrics, breakdowns or compare models

Ecommerce Reporting

Extensive e-commerce reports

Very flexible ecommerce reporting

User Experience Features

Heatmaps

GA4 does not offer heatmaps

Called activity map

Session Recordings

GA4 does not offer recordings

A/B Testing

User Feedback

Customizability

Custom Properties

25 user-scoped & 50 event-scoped dimensions

Custom Metrics

50 event-scoped metrics

Unlimited calculated metrics

Custom Reports

All reports are customisable

Reports in Analysis workspace are customisable

Custom Events

25 parameters per event

Up to 1.000 success events

Annotations

Notes feature added in 2024

Available in Workspace

Support

Support description

Support is available via chat and the support center.

The support of Adobe Analytics consists of an expansive knowledge base and an online community. Phone and chat options exist for certain user types. Besides that, they offer many training options and tutorials.

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community