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Summary

Chartbeat is a suite of content analytics tools for publishers that lets you track reader engagement on your site, optimize your user experience in real-time, and share key metrics with your team.

B2B website visitor identification in real-time. Uncover your anonymous B2B website visitors and fuel your business growth.

Optimize your website with certainty, not assumption. Watch real user journeys, with automatic Friction Scores that detects where to focus first.

Pros

Comes with headline testing tool
Dashboards are easy to read
Reporting is in realtime
Good referral report

Great for B2B leadgen
Company insights
Simple implementation
The world's largest B2B IP address database
Ability to tag users

Intuitive dashboards
Great filtering
Possibility to tag elements
Helpfull support
Automatic form tracking
User feedback surveys

Cons

Mainly designed for publishers
Their pricing is untransparent
Traffic sources could be improved

Limited features
Cluttered interface
Crashes sometimes

Lack of insight for Iframe recordings
Funnels could be improved
You run into credit limit quite fast

Pricing information

Starting Price

Basic	On req.
Plus	On req.
Premium	On req.

Essentials	On req.
Automate	On req.

Free	Free
Starter	€39 p/m
Growth	€129 p/m
Business	€259 p/m
Pro	€499 p/m
Enterprise	On req.

Free trial period

14 days

7 days

14 days

Account Management

Trackable Items

Unlimited

User Seats

Unlimited

Account Security

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

European Economic Area (EEA)
United States

United Kingdom
European Economic Area (EEA)

European Economic Area (EEA)

Software Hosting

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Data Ownership

Chartbeat

Lead Forensics

Mouseflow

Data Freshness

Realtime

Data Retention

13 months

3 months

12 months

Data Sampling

Data Import

by means of an API

through integrations

Data Export

by means of an API

via CSV or to third-party tools by ID push

Compliance

GDPR
CCPA

GDPR
CCPA

GDPR
CCPA

Cookieless

Uses first-party cookies by default. Cookieless mode is optional.

The basic tracking code sets no cookie; an optional first-party cookie (lfuuid) can be enabled.

Mouseflow uses first-party cookies

Alerts & Automation

Custom Alerts

Via web hook

Email Reports

Hourly, daily, or weekly emails

Reporting

Trend Reporting

Simple visitor trend graphs

Device Reporting

Filter by device type, OS, browser & screen resolution

Funnel Reporting

Simple funnel report, watch recordings from converters

User Flow Reporting

Segmentation

Segment users to filter heatmaps & recordings

Cohort Reports

Retention Reporting

Attribution Reporting

Ecommerce Reporting

User Experience Features

Heatmaps

Click, movement, scroll, attention, live & geo heatmaps

Session Recordings

Elaborate filtering & livestream options

A/B Testing

Headline A/B testing tool

User Feedback

Custom triggered text, multiple choice & NPS ratings

Customizability

Custom Properties

Custom Metrics

Custom Reports

Automatic form tracking

Custom Events

also called triggers

Custom tagging of recordings

Annotations

Support

Support description

Chartbeat's support is accessible by email during regular office hours. Overall they provide extensive documentation, but their support staff is responsive and very knowledgable in case you face issues.

Lead Forensics support options consist of country-specific phone numbers nu and a form on the website to contact sales or support.

Mouseflow provides support in four languages and through phone, email, and an extensive knowledge base

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community