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Summary

A B2B tool that helps businesses identify and track website visitors in order to generate leads and improve their sales and marketing efforts.

B2B website visitor identification in real-time. Uncover your anonymous B2B website visitors and fuel your business growth.

A website UX tool. See how your visitors actually use your website. It features visitor recordings, live chat, heat map suite, analytics, polls, & more.

Pros

Great for B2B leadgen
Quality company insights
Modern user interface
Responsive support
Easy to set up

Great for B2B leadgen
Company insights
Simple implementation
The world's largest B2B IP address database
Ability to tag users

Easy to use
Great tagging feature
Attentive support team

Cons

Limited features
Pricing based on company ID's, relevant or not
Slight learning curve

Limited features
Cluttered interface
Crashes sometimes

New version can be glitchy
Slight learning curve for beginners

Pricing information

Starting Price

0-50 company ID's	$49 p/m
51-100 company ID's	$69 p/m
101-250 company ID's	$99 p/m
251-500 company ID's	$139 p/m
501-750 company ID's	$179 p/m
751-1.000 company ID's	$229 p/m
1.001-2.000 company ID's	$279 p/m
2.001-3.000 company ID's	$349 p/m
3.001-4.000 company ID's	$439 p/m
4.001-5.000 company ID's	$529 p/m
5.000+ company ID's	On req.

Essentials	On req.
Automate	On req.

Free trial period

14 days

7 days

Account Management

Trackable Items

Unlimited

1 per plan but option to add 1 for €5

User Seats

Unlimited

Account Security

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

European Economic Area (EEA)

United Kingdom
European Economic Area (EEA)

United States

Software Hosting

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Data Ownership

Snitcher

Lead Forensics

Lucky Orange

Data Freshness

Realtime

Data Retention

12 months*

3 months

2 months for heatmaps & recordings and 12 for other features

Data Sampling

Data Import

by means of an API

Data Export

by means of an API

Compliance

GDPR
CCPA

GDPR
CCPA

GDPR
CCPA

Cookieless

Sets one first-party cookie, snitcher_device_id (1 year).

The basic tracking code sets no cookie; an optional first-party cookie (lfuuid) can be enabled.

Lucky orange uses first-party cookies

Alerts & Automation

Custom Alerts

Email Reports

Reporting

Trend Reporting

Device Reporting

Funnel Reporting

User Flow Reporting

Segmentation

Cohort Reports

Retention Reporting

Attribution Reporting

Simple referrer graph

Ecommerce Reporting

User Experience Features

Heatmaps

Session Recordings

A/B Testing

User Feedback

Customizability

Custom Properties

Custom Metrics

Custom Reports

Custom Events

also called triggers

Annotations

Support

Support description

Support via a contact form (answered by email), live chat and the help center.

Lead Forensics support options consist of country-specific phone numbers nu and a form on the website to contact sales or support.

Lucky Orange offers support by means of email, a live chat, and a ticketing system. Besides that, they have an extensive knowledge base and they offer an onboarding service.

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community