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Summary

Chartbeat is a suite of content analytics tools for publishers that lets you track reader engagement on your site, optimize your user experience in real-time, and share key metrics with your team.

A B2B tool that helps businesses identify and track website visitors in order to generate leads and improve their sales and marketing efforts.

Pendo is a product-analytics app that helps software companies develop products that resonate with customers.

Pros

Comes with headline testing tool
Dashboards are easy to read
Reporting is in realtime
Good referral report

Great for B2B leadgen
Quality company insights
Modern user interface
Responsive support
Easy to set up

Cons

Mainly designed for publishers
Their pricing is untransparent
Traffic sources could be improved

Limited features
Pricing based on company ID's, relevant or not
Slight learning curve

Pricing information

Starting Price

Basic	On req.
Plus	On req.
Premium	On req.

0-50 company ID's	$49 p/m
51-100 company ID's	$69 p/m
101-250 company ID's	$99 p/m
251-500 company ID's	$139 p/m
501-750 company ID's	$179 p/m
751-1.000 company ID's	$229 p/m
1.001-2.000 company ID's	$279 p/m
2.001-3.000 company ID's	$349 p/m
3.001-4.000 company ID's	$439 p/m
4.001-5.000 company ID's	$529 p/m
5.000+ company ID's	On req.

Free trial period

14 days

Free plan

Account Management

Trackable Items

Unlimited

Unlimited in Portfolio plan

User Seats

Unlimited

Account Security

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

European Economic Area (EEA)
United States

European Economic Area (EEA)

United States

Software Hosting

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Data Ownership

Chartbeat

Snitcher

Pendo

Data Freshness

Realtime

Hourly updates

Data Retention

13 months

12 months*

84 months

Data Sampling

Data Import

Import historical data by CSV

Data Export

Export feedback & reports by CSV or pull data to BI tool

Compliance

GDPR
CCPA

GDPR
CCPA

CCPA
ePrivacy

Cookieless

Uses first-party cookies by default. Cookieless mode is optional.

Sets one first-party cookie, snitcher_device_id (1 year).

Pendo uses first-party cookies

Alerts & Automation

Custom Alerts

Guide, Page & Feature alerts

Email Reports

Recieve reports in weekly emails

Reporting

Trend Reporting

Device Reporting

Funnel Reporting

User Flow Reporting

Segmentation

Cohort Reports

Retention Reporting

See Cohort analysis

Attribution Reporting

Ecommerce Reporting

User Experience Features

Heatmaps

Session Recordings

A/B Testing

Headline A/B testing tool

User Feedback

Customizability

Custom Properties

Custom Metrics

Custom Reports

Change the widgets of a report

Custom Events

Annotations

Support

Support description

Chartbeat's support is accessible by email during regular office hours. Overall they provide extensive documentation, but their support staff is responsive and very knowledgable in case you face issues.

Support via a contact form (answered by email), live chat and the help center.

The Pendo support consists of a phone helpdesk, a live chat function, an extensive knowledge base and a community.

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community