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Summary

Chartbeat is a suite of content analytics tools for publishers that lets you track reader engagement on your site, optimize your user experience in real-time, and share key metrics with your team.

A B2B tool that helps businesses identify and track website visitors in order to generate leads and improve their sales and marketing efforts.

A website UX tool. See how your visitors actually use your website. It features visitor recordings, live chat, heat map suite, analytics, polls, & more.

Pros

Comes with headline testing tool
Dashboards are easy to read
Reporting is in realtime
Good referral report

Great for B2B leadgen
Quality company insights
Modern user interface
Responsive support
Easy to set up

Easy to use
Great tagging feature
Attentive support team

Cons

Mainly designed for publishers
Their pricing is untransparent
Traffic sources could be improved

Limited features
Pricing based on company ID's, relevant or not
Slight learning curve

New version can be glitchy
Slight learning curve for beginners

Pricing information

Starting Price

Basic	On req.
Plus	On req.
Premium	On req.

0-50 company ID's	$49 p/m
51-100 company ID's	$69 p/m
101-250 company ID's	$99 p/m
251-500 company ID's	$139 p/m
501-750 company ID's	$179 p/m
751-1.000 company ID's	$229 p/m
1.001-2.000 company ID's	$279 p/m
2.001-3.000 company ID's	$349 p/m
3.001-4.000 company ID's	$439 p/m
4.001-5.000 company ID's	$529 p/m
5.000+ company ID's	On req.

Free trial period

14 days

7 days

Account Management

Trackable Items

Unlimited

1 per plan but option to add 1 for €5

User Seats

Unlimited

Account Security

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

European Economic Area (EEA)
United States

European Economic Area (EEA)

United States

Software Hosting

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Data Ownership

Chartbeat

Snitcher

Lucky Orange

Data Freshness

Realtime

Data Retention

13 months

12 months*

2 months for heatmaps & recordings and 12 for other features

Data Sampling

Data Import

Data Export

Compliance

GDPR
CCPA

GDPR
CCPA

GDPR
CCPA

Cookieless

Uses first-party cookies by default. Cookieless mode is optional.

Sets one first-party cookie, snitcher_device_id (1 year).

Lucky orange uses first-party cookies

Alerts & Automation

Custom Alerts

Email Reports

Reporting

Trend Reporting

Device Reporting

Funnel Reporting

User Flow Reporting

Segmentation

Cohort Reports

Retention Reporting

Attribution Reporting

Simple referrer graph

Ecommerce Reporting

User Experience Features

Heatmaps

Session Recordings

A/B Testing

Headline A/B testing tool

User Feedback

Customizability

Custom Properties

Custom Metrics

Custom Reports

Custom Events

Annotations

Support

Support description

Chartbeat's support is accessible by email during regular office hours. Overall they provide extensive documentation, but their support staff is responsive and very knowledgable in case you face issues.

Support via a contact form (answered by email), live chat and the help center.

Lucky Orange offers support by means of email, a live chat, and a ticketing system. Besides that, they have an extensive knowledge base and they offer an onboarding service.

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community