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Rating

4/5

Summary

Powerful, self-serve product analytics to help you convert, engage, and retain more users. Build funnels, see top user flows, create cohorts, and more with just a few clicks.

A website UX tool. See how your visitors actually use your website. It features visitor recordings, live chat, heat map suite, analytics, polls, & more.

Pendo is a product-analytics app that helps software companies develop products that resonate with customers.

Pros

Interface is easy to understand
Great support options
Reporting is in realtime
Good community

Easy to use
Great tagging feature
Attentive support team

Cons

Event setup requires tech skills
Contains hard to discover features
Has a steep learning curve

New version can be glitchy
Slight learning curve for beginners

Pricing information

Starting Price

Free	Free
Enterprise	On req.

Free trial period

Free plan

7 days

Free plan

Account Management

Trackable Items

1 per plan but option to add 1 for €5

Unlimited in Portfolio plan

User Seats

Unlimited

Account Security

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

European Economic Area (EEA)
United States

United States

United States

Software Hosting

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Data Ownership

Mixpanel

Lucky Orange

Pendo

Data Freshness

Realtime

Hourly updates

Data Retention

Unlimited

2 months for heatmaps & recordings and 12 for other features

84 months

Data Sampling

Data Import

Via one-off script or Ingestion API

Import historical data by CSV

Data Export

Via raw data export API

Export feedback & reports by CSV or pull data to BI tool

Compliance

GDPR
CCPA
HIPAA

GDPR
CCPA

CCPA
ePrivacy

Cookieless

Mixpanel relies on first-party cookies

Lucky orange uses first-party cookies

Pendo uses first-party cookies

Alerts & Automation

Custom Alerts

Hourly, daily, or weekly base on event threshold

Guide, Page & Feature alerts

Email Reports

Same as custom alerts

Recieve reports in weekly emails

Reporting

Trend Reporting

Device Reporting

Funnel Reporting

Funnel trend, time to convert & frequency visualisations

User Flow Reporting

Sankey chart with selected, immediate & drop off events

Segmentation

Automatically find interesting segments & receive per email

Cohort Reports

User cohorts of users to filter reports

Retention Reporting

Retention curves, trends & user cohort buckets

See Cohort analysis

Attribution Reporting

Simple UTM tracking with "first touch" attribution

Simple referrer graph

Ecommerce Reporting

Option to track purchases but no special reporting

User Experience Features

Heatmaps

Session Recordings

A/B Testing

Experiments

User Feedback

Customizability

Custom Properties

Custom Metrics

Max 255 properties per event

Custom Reports

Unlimited custom dahboards & reports

Change the widgets of a report

Custom Events

Combine events into a custom event

Annotations

Directly on the linechart in Insights

Support

Support description

Mixpanel offer extensive documentation and knowledgable support through a ticketing system. They have a support email address but regular support requests are directed to the ticketing system. Join their Slack group for community access.

Lucky Orange offers support by means of email, a live chat, and a ticketing system. Besides that, they have an extensive knowledge base and they offer an onboarding service.

The Pendo support consists of a phone helpdesk, a live chat function, an extensive knowledge base and a community.

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community