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Summary

Product Analytics For Product, Marketing, Sales & Support teams. Full-funnel attribution, onboarding optimization, feature usage trends, subscription growth, cohort analysis and more.

A website optimization tool to analyze visitor's behavior across email & ad campaigns. Investigate buyers' journeys, identify audience segments present across webpages, and spot issues.

Pendo is a product-analytics app that helps software companies develop products that resonate with customers.

Pros

User / account segmentation
Realtime
Integrations
Feature revenue reporting
Simple implementation

Easy heatmaps
Customer feedback surveys
Simple but good A/B testing
Easy to set up

Cons

Customisability
Limited free version

Few intergrations with other tools
Easy to hit the max number of snapshots

Pricing information

Starting Price

Pro	$999+ p/m
Enterprise	On req.

Basic	$29 p/m
Plus	$99 p/m
Pro	$249 p/m
Enterprise	$599 p/m

Free trial period

14 days

30 days

Free plan

Account Management

Trackable Items

Unlimited

Unlimited in Portfolio plan

User Seats

50+

Unlimited

Account Security

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

United States

United States

United States

Software Hosting

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Data Ownership

Woopra

Crazy Egg

Pendo

Data Freshness

Realtime

Hourly updates

Data Retention

24 months

Between 3 & 24 months depending on the plan

84 months

Data Sampling

Woopra never uses any kind of sampling

Data Import

Import raw visit data with actions and visitor properties via API

Import historical data by CSV

Data Export

Export raw daily visit data via API

Download reports or snapshots as a zipfile or CSV

Export feedback & reports by CSV or pull data to BI tool

Compliance

GDPR

GDPR
CCPA
HIPAA
ePrivacy

CCPA
ePrivacy

Cookieless

Woopra relies on first-party cookies.

Crazy Egg uses first-party cookies

Pendo uses first-party cookies

Alerts & Automation

Custom Alerts

Automatically trigger emails, slack messages or update Salesforce fields

Guide, Page & Feature alerts

Email Reports

Receive reports or Snapshots by mail

Recieve reports in weekly emails

Reporting

Trend Reporting

Measure by feature, subscription changes by location, campaign performance by source & more

Device Reporting

See which device the user used

Funnel Reporting

User Flow Reporting

Combine any set of actions or attributes in Sankey charts

Segmentation

Create dynamic segments based on any combination of criteria

Segment users by device, location, etc.

Cohort Reports

Breakdown acquisition date, signup date, first purchase date & more

Retention Reporting

Uncover at-risk users and discover engaged users

See Cohort analysis

Attribution Reporting

By means of referral tracking

Ecommerce Reporting

User Experience Features

Heatmaps

Heatmap, scrollmap, confetti report, overlay & list

Session Recordings

A/B Testing

With realtime results

User Feedback

Surveys, NPS scores & ratings

Customizability

Custom Properties

Custom tagging for segmenting users

Custom Metrics

Available from the pro plan

Custom users variables

Custom Reports

Change the widgets of a report

Custom Events

Via HTTP API or Javascript API

Annotations

Support

Support description

Woopra offers support by phone, email, and an extensive knowledge base.

Crazy Egg offers an extensive knowledge base, a ticketing system, and email as their support options. For the plus, pro, and enterprise plans it offers priority support.

The Pendo support consists of a phone helpdesk, a live chat function, an extensive knowledge base and a community.

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community