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Summary

Product Analytics For Product, Marketing, Sales & Support teams. Full-funnel attribution, onboarding optimization, feature usage trends, subscription growth, cohort analysis and more.

A B2B leadgeneration tool. Start identifying your B2B website visitors and grow your sales funnel. Generate more and better leads than your competition.

A website UX tool. See how your visitors actually use your website. It features visitor recordings, live chat, heat map suite, analytics, polls, & more.

Pros

User / account segmentation
Realtime
Integrations
Feature revenue reporting
Simple implementation

Company insights
Session Recordings
Geographic results
CRM integration

Easy to use
Great tagging feature
Attentive support team

Cons

Customisability
Limited free version

Limited features
Specific use-case
Not very customizable
Quite steep pricing

New version can be glitchy
Slight learning curve for beginners

Pricing information

Starting Price

Pro	$999+ p/m
Enterprise	On req.

Starter	€69+ p/m
Scale	€159+ p/m
Pro	€359+ p/m
5.000+ company ID's	On req.

Free trial period

14 days

7 days

Account Management

Trackable Items

Unlimited

1 per plan but option to add 1 for €5

User Seats

50+

3 to unlimited, by plan

Unlimited

Account Security

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

United States

European Economic Area (EEA)

United States

Software Hosting

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Data Ownership

Woopra

Leadinfo

Lucky Orange

Data Freshness

Realtime

Data Retention

24 months

30 days

2 months for heatmaps & recordings and 12 for other features

Data Sampling

Woopra never uses any kind of sampling

Data Import

Import raw visit data with actions and visitor properties via API

Used for bulk tagging leads

Data Export

Export raw daily visit data via API

Elaborate lead export in CSV or for Linkedin

Compliance

GDPR

GDPR
CCPA

GDPR
CCPA

Cookieless

Woopra relies on first-party cookies.

Sets first-party cookies _li_id (2 years) and _li_ses (session) by default; an optional cookieless mode exists.

Lucky orange uses first-party cookies

Alerts & Automation

Custom Alerts

Automatically trigger emails, slack messages or update Salesforce fields

Email Reports

Daily, weekly or monthly lead overview

Reporting

Trend Reporting

Measure by feature, subscription changes by location, campaign performance by source & more

Analyse your peak hours

Device Reporting

Funnel Reporting

User Flow Reporting

Combine any set of actions or attributes in Sankey charts

Segmentation

Create dynamic segments based on any combination of criteria

Filter leads by country, channel or page

Cohort Reports

Breakdown acquisition date, signup date, first purchase date & more

Retention Reporting

Uncover at-risk users and discover engaged users

Attribution Reporting

Simple referral widget

Simple referrer graph

Ecommerce Reporting

User Experience Features

Heatmaps

Session Recordings

Included from the Scale plan

A/B Testing

User Feedback

Customizability

Custom Properties

Define your own labels

Custom Metrics

Available from the pro plan

Custom Reports

Custom Events

Via HTTP API or Javascript API

Define triggers to label a lead or send them to CRM

Annotations

Support

Support description

Woopra offers support by phone, email, and an extensive knowledge base.

Email support on Starter, phone support from Scale, a dedicated customer success manager on Pro, plus a help center.

Lucky Orange offers support by means of email, a live chat, and a ticketing system. Besides that, they have an extensive knowledge base and they offer an onboarding service.

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community