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Rating

5/5

Summary

Privacy-friendly Website Analytics. Monitor, analyze, and react to your traffic in real time, on a simple but detailed dashboard. Handy features like uptime monitoring included.

A free analytics suite with a focus on user privacy and data security. Optimize the customer journey where it was previously impossible.

A website UX tool. See how your visitors actually use your website. It features visitor recordings, live chat, heat map suite, analytics, polls, & more.

Pros

No bots or referrer spam
Privacy-friendly
Simple but detailed
Uptime monitoring

Ease of use
Great authorisation management
Packed with features
Community forum
Intergrated tag & consent management

Easy to use
Great tagging feature
Attentive support team

Cons

Limited features
Limited integrations
Lower quality visuals

No progressive payment plan
Ecommerce reporting can be improved

New version can be glitchy
Slight learning curve for beginners

Pricing information

Starting Price

Pro	$9.99 p/m
Free	Free
Custom	On req.
Pro plus	$14.99 p/m
Pro Platinum	$19.99 p/m

Core - 500k	€35 p/m
Enterprise	€366 p/m

Free trial period

21 days

Free plan

7 days

Account Management

Trackable Items

10 sites or apps (free) Unlimited (Enterprise)

1 per plan but option to add 1 for €5

User Seats

Unlimited

Account Security

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

United States

European Economic Area (EEA)
United States

United States

Software Hosting

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Data Ownership

Clicky

You

Lucky Orange

Data Freshness

Realtime

30 min

Realtime

Data Retention

30 months

Up to 25 months

2 months for heatmaps & recordings and 12 for other features

Data Sampling

By default Piwik does not sample data

Data Import

Import cost data, search keywords, user/client ID and audience data

Data Export

As CSV, XML, JSON, or via an API

Compliance

GDPR

GDPR
CCPA
HIPAA
LGPD
ePrivacy
PECR

GDPR
CCPA

Cookieless

No tracking cookies, GDPR-compliant by default

Piwik features a cookieless tracking option

Lucky orange uses first-party cookies

Alerts & Automation

Custom Alerts

Email alerts based on thresholds

Email Reports

Daily, weekly or monthly reports

Reporting

Trend Reporting

Device Reporting

Funnel Reporting

Detailed funnel report up to 5 steps

User Flow Reporting

Standard, transition & reverse Sankey charts

Segmentation

Unlimited segments

Cohort Reports

Retention Reporting

Customer loyalty eCommerce report

Attribution Reporting

Multi-channel attribution with 98% accuracy

Simple referrer graph

Ecommerce Reporting

Overview, order list, product, days and sessions to purchase & customer loyalty

User Experience Features

Heatmaps

Create an overlay with the site inspector Chrome extension

Session Recordings

A/B Testing

User Feedback

Customizability

Custom Properties

200 slots for each scope and they can't be removed

Custom Metrics

Also called Calculated metrics

Custom Reports

Custom Events

Include category, action, and optionally name and value

Annotations

Add to any graph or include them in scheduled reports or alerts

Support

Support description

Piwik Pro offers extensive documentation and video tutorials. They have support offices for different regions which can be contacted by email and phone.

Lucky Orange offers support by means of email, a live chat, and a ticketing system. Besides that, they have an extensive knowledge base and they offer an onboarding service.

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community