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Rating

5/5

Summary

Privacy-focused website analytics without compromise. Fathom doesn’t compromise visitor privacy for data. It made website analytics easy to use and respectful of privacy laws.

Chartbeat is a suite of content analytics tools for publishers that lets you track reader engagement on your site, optimize your user experience in real-time, and share key metrics with your team.

A website UX tool. See how your visitors actually use your website. It features visitor recordings, live chat, heat map suite, analytics, polls, & more.

Pros

Privacy friendly
Easy to use
Customer support
Ad-blocker bypassing

Comes with headline testing tool
Dashboards are easy to read
Reporting is in realtime
Good referral report

Easy to use
Great tagging feature
Attentive support team

Cons

No data import
Short free trial
Limited features

Mainly designed for publishers
Their pricing is untransparent
Traffic sources could be improved

New version can be glitchy
Slight learning curve for beginners

Pricing information

Starting Price

100k page views	$15 p/m
200k page views	$25 p/m
500k page views	$45 p/m
1 Million page views	$60 p/m
2 Million page views	$100 p/m

Basic	On req.
Plus	On req.
Premium	On req.

Free trial period

30 days

14 days

7 days

Account Management

Trackable Items

1 per plan but option to add 1 for €5

User Seats

Unlimited

Account Security

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

European Economic Area (EEA)
United States

European Economic Area (EEA)
United States

United States

Software Hosting

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Data Ownership

You

Chartbeat

Lucky Orange

Data Freshness

Realtime

Data Retention

Unlimited

13 months

2 months for heatmaps & recordings and 12 for other features

Data Sampling

Data Import

Google Analytics importer

Data Export

One-click CSV export

Compliance

GDPR
CCPA
ePrivacy
COPPA
PECR

GDPR
CCPA

GDPR
CCPA

Cookieless

Fathom is cookieless by default.

Uses first-party cookies by default. Cookieless mode is optional.

Lucky orange uses first-party cookies

Alerts & Automation

Custom Alerts

Email Reports

Weekly or monthly reporting

Reporting

Trend Reporting

Device Reporting

Device type, browser & OS

Funnel Reporting

User Flow Reporting

Segmentation

Instant filters on any data point

Cohort Reports

Retention Reporting

Attribution Reporting

Simple referrer graph

Ecommerce Reporting

By means of custom events

User Experience Features

Heatmaps

Session Recordings

A/B Testing

Headline A/B testing tool

User Feedback

Customizability

Custom Properties

Custom Metrics

Custom Reports

Custom Events

Can include: name, ID & value

Annotations

Support

Support description

Fathom offers extensive support and video walk-throughs. For issues you can always contact their knowledgable email support.

Chartbeat's support is accessible by email during regular office hours. Overall they provide extensive documentation, but their support staff is responsive and very knowledgable in case you face issues.

Lucky Orange offers support by means of email, a live chat, and a ticketing system. Besides that, they have an extensive knowledge base and they offer an onboarding service.

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community