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Rating

4.5/5

4/5

Summary

A customisable and free web analytics tool. Get insights into user behavior with an event-based tracking model, and know what drives sales and traffic with extensive attribution methods.

Powerful, self-serve product analytics to help you convert, engage, and retain more users. Build funnels, see top user flows, create cohorts, and more with just a few clicks.

Pendo is a product-analytics app that helps software companies develop products that resonate with customers.

Pros

GA4 is free to use
Many functionalities
The reports are customisable
Large community
Extensive documentation
GA4 is easily scalable

Interface is easy to understand
Great support options
Reporting is in realtime
Good community

Cons

Steep learning curve
Implementation can be hard
Inaccurate data sampling
UI is not easy to use

Event setup requires tech skills
Contains hard to discover features
Has a steep learning curve

Pricing information

Starting Price

Standard	Free
GA4 360	$50k+ per year

Free	Free
Enterprise	On req.

Free trial period

Free plan

Account Management

Trackable Items

100

Unlimited in Portfolio plan

User Seats

Unlimited

Account Security

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Single Sign-on
Two-factor Authentication

Data Processing

Data Center Locations

European Economic Area (EEA)
United Kingdom
United States

European Economic Area (EEA)
United States

United States

Software Hosting

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Public Cloud
Private Cloud
On-Premise

Data Ownership

Google Analytics 4

Mixpanel

Pendo

Data Freshness

4-8 hours (most reports), up to 24-48 hours

Realtime

Hourly updates

Data Retention

Customizable up to 14 months

Unlimited

84 months

Data Sampling

Explorations might use sampled data

Data Import

Import cost, offline or user/client ID data

Via one-off script or Ingestion API

Import historical data by CSV

Data Export

With sheets, BigQuery or API

Via raw data export API

Export feedback & reports by CSV or pull data to BI tool

Compliance

GDPR
CCPA

GDPR
CCPA
HIPAA

CCPA
ePrivacy

Cookieless

Google Analytics relies on first-party cookies.

Mixpanel relies on first-party cookies

Pendo uses first-party cookies

Alerts & Automation

Custom Alerts

Custom insights, in interface or via email

Hourly, daily, or weekly base on event threshold

Guide, Page & Feature alerts

Email Reports

Recurring shared reporting

Same as custom alerts

Recieve reports in weekly emails

Reporting

Trend Reporting

Device Reporting

Device type, browser, OS and more

Funnel Reporting

Customisable funnel exploration

Funnel trend, time to convert & frequency visualisations

User Flow Reporting

Flexible Sankey chart exploration

Sankey chart with selected, immediate & drop off events

Segmentation

Segment creation and overlap exploration

Automatically find interesting segments & receive per email

Cohort Reports

Cohort exploration

User cohorts of users to filter reports

Retention Reporting

Combined with CLTV metrics

Retention curves, trends & user cohort buckets

See Cohort analysis

Attribution Reporting

Attribution models comparison

Simple UTM tracking with "first touch" attribution

Ecommerce Reporting

Extensive e-commerce reports

Option to track purchases but no special reporting

User Experience Features

Heatmaps

GA4 does not offer heatmaps

Session Recordings

GA4 does not offer recordings

A/B Testing

Experiments

User Feedback

Customizability

Custom Properties

25 user-scoped & 50 event-scoped dimensions

Custom Metrics

50 event-scoped metrics

Max 255 properties per event

Custom Reports

All reports are customisable

Unlimited custom dahboards & reports

Change the widgets of a report

Custom Events

25 parameters per event

Combine events into a custom event

Annotations

Notes feature added in 2024

Directly on the linechart in Insights

Support

Support description

Support is available via chat and the support center.

Mixpanel offer extensive documentation and knowledgable support through a ticketing system. They have a support email address but regular support requests are directed to the ticketing system. Join their Slack group for community access.

The Pendo support consists of a phone helpdesk, a live chat function, an extensive knowledge base and a community.

Support Options

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community

Phone
Email
Live Chat
Ticketing system
Knowledge base
Community